Refund & Returns
The 60-day money-back guarantee
Try SilkMe for a full two months. If you are not happy with how your scalp and hair feel, contact us within 60 days of your purchase date and we will refund you in full — no complicated steps.
How to request a refund
- Email hair@silkmebykarolina.com within 60 days of your purchase date, with your order number and a brief note about your experience.
- We will confirm your request and issue the refund to your original payment method.
- Refunds are processed by Stripe, our payment processor. Depending on your bank, funds typically appear within 5–10 business days of approval.
Damaged or incorrect orders
If your order arrives damaged, or you received the wrong item, email hair@silkmebykarolina.com with your order number and a photo. We will replace it or refund you.